Last updated: September 2026 · Version 2.1
These Terms form a legally binding agreement between HIGH LABS FZE ("INKOS", "we"), Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, and any natural or legal person that creates an account on inkos.me ("User", "Studio"). They apply in addition to any specific order form; in case of conflict, the signed order form prevails.
"Platform" — the INKOS SaaS accessible at inkos.me and related sub-domains. "Studio" — business user (tattoo studio, artist) subscribing to a paid plan or trial. "Client" — natural person who books, chats or interacts with a Studio via the mini-website generated by the Platform. "Content" — any data, images, files, messages or records uploaded by a Studio or Client.
The Studio must be legally capable of entering into contracts. Registration data must be complete, true and kept up to date. Breaches may lead to suspension without notice. The Studio is responsible for keeping credentials confidential; enabling 2FA under Settings → Security is strongly recommended.
Access to paid features requires an active subscription. New Studios may benefit from a free trial of up to 14 days; no payment method is charged before the trial ends. After activation, subscriptions auto-renew for successive equal periods unless cancelled at least 24 h in advance. Prices in EUR, including EU VAT where applicable.
Consumers within Directive 2011/83/EU have 14 days to withdraw without reason after subscription. If the consumer expressly requests immediate start of the service, the right expires once the service has been fully performed. Requests: founder@highlabs.tech. Refunds are made via the original method within 14 days.
The Platform must not be used for: (a) illegal, offensive, discriminatory or sexually explicit content involving minors; (b) unauthorised access; (c) spam, phishing or malware; (d) circumventing security controls; (e) resale without authorisation. INKOS may suspend or terminate accounts for material breach.
The Privacy Policy (/privacy) is incorporated by reference. For end-Client data, INKOS acts as processor and the Studio as controller (Art. 28 GDPR). The full DPA / AVV is published at /dpa and binds both parties automatically upon acceptance of these Terms; a formally e-signed copy can be requested at privacy@highlabs.tech.
The Platform integrates Stripe (payments), Resend (email), Twilio (SMS), Google (OAuth/Calendar) and AI models (via Emergent). Their own terms and privacy policies apply. Full list at /subprocessors.
Target availability of 99.5% monthly, excluding scheduled maintenance announced at least 48 h in advance. Email support on business days (Lisbon CET/CEST). No additional warranty beyond mandatory statutory guarantees.
To the maximum extent permitted by law, INKOS is not liable for indirect, incidental, consequential or lost-profit damages. Aggregate liability for direct damages is capped at the fees paid during the 12 months preceding the event. This cap does not apply to wilful misconduct, gross negligence, damage to life or health, or any mandatory statutory liability (§§ 309 no. 7 BGB in Germany, articles 800-812 of the Portuguese Civil Code).
The Studio may cancel at any time from the account panel. INKOS may terminate for material breach with written notice, effective immediately when the breach affects security or legality. On termination, the Studio may export its data for up to 30 days; afterwards, data is deleted per the Privacy Policy.
Portuguese law, without prejudice to mandatory consumer-protection rules of the Studio's habitual residence. Consumers may seek their EU domicile courts concurrently. For business users, courts of Lisbon have exclusive jurisdiction. Consumers may use the EU ODR platform at https://ec.europa.eu/consumers/odr.
When the Studio enables the Google Calendar integration, INKOS requests scope https://www.googleapis.com/auth/calendar to sync bookings both ways. Access and refresh tokens are stored encrypted, isolated per studio, and revoked immediately upon disconnect in Settings → Integrations. INKOS never sells, shares with advertisers, or uses Google user data to train ML models.
INKOS's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.